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Property Service Centre Assistant

Ref: JN -032019-65771
Gehaltspaket
GBP24000 - GBP28000 per annum + Benefits
Ort
UK, London
Bereich
Property & Real Estate, Analyse
Datum
18 September 2019
Vertragsform
Festanstellung

We are now recruiting for a brand new Property Service Centre role working on behalf of a great client within the property sector. This client upgrades and manages residential properties. The company owns 50,000 apartments in Sweden, Denmark, Germany, France, England, Canada and the US.

This role is based at Holborn and is offering up to 28k.

Hours - Monday to Friday flexible between 8am-7pm on rotation

You will be the first point of contact providing support for residents and new customers by phone and email communication. The centre provides additional support to lettings, tenancy management and property management teams and serves as a core function of residential services.

This role includes:

  • Answering inbound customer enquiries in a courteous
    and timely manner
  • Be proactive in resolving queries using available resources
  • Handle initial tenancy termination requests, book surveys, instruct check outs
  • Respond to tenancy related queries
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Handle maintenance queries
  • Follow up on cases where necessary
  • Receive and qualify lettings enquiries and send to the Lettings team

You will need to:

  • Have experience in a fast-paced customer service environment
  • Excellent customer service and interpersonal skills
  • Exceptional communication skills, both written and verbal
  • Have a confident telephone manner
  • Be people focused, positive, professional and friendly
  • Have problem solving skills

Benefits:

This client has their own business school which helps shape their staff.

Flexible working hours

Great location in brand new offices with a view

If you are interested in this role please click on the link below.

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