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Lettings Administrator - Part Time

Ref: JN -032019-65600
Gehaltspaket
Up to GBP12000.00 per annum
Ort
UK, North West
Bereich
HR & Business Support, Business Support
Datum
19 März 2019
Vertragsform
Festanstellung

Lettings Administrator, Permanent, Part-Time (24 hours a week), Manchester City Centre, £12,000 Per Annum (Pro Rata)

My client is a residential rental company who are looking for a Lettings Administrator to join their team in their central Manchester office. The Lettings Administrator plays an important role in the successful operation of a residential rental building under our client's management. In order to meet the service requirements of the residents, the Lettings Administrator needs to have a service-oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities. As a floating Letting's Administrator, the right person needs to be enthusiastic, engaged and friendly with customers.

The main duties are as follows:

  • Conducting viewings to prospective tenants
  • Responding to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
  • Updating of weekly social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.)
  • Processing resident applications including completion of background and credit checks
  • Assisting with deposit protection scheme set up and releases
  • Assisting with preparation of check-in and check-out reports
  • Assisting with move in / move out customer journey procedures
  • Assisting with the collection of rents, ensure collection and deposit on a timely basis
  • Utilising Yardi property management system to record various transactions as required
  • Utilising property management software to record transactions and run various operating reports
  • Assisting with market surveys / competitor analyse and "open houses"

The ideal candidate will possess the below:

  • Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs
  • Ensure resident issues and service requests are addressed within 24 hours
  • Promote a neighbourly and community atmosphere
  • Undertake programs to recognise long term residents
  • Seek ways to exceed service expectations of residents

If you are interested in the above role, please apply by uploading your most up to date CV directly to this advert.

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