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Assistant Customer Service Manager - New Homes

Ref: JN -032018-59796
GBP25000.00 - GBP30000.00 per annum
UK, London
HR & Business Support, Business Support
6 März 2018

Assistant Customer Service Manager - New Homes

SW London

£25,000 - £30,000

About the company

My client are a leading developer with high end developments around London, they pride themselves on a 5* service and have an incredible name in the market.

They are looking for a Assistant Customer Service Manager from a development or AST background to assist one of the Customer Service Managers on one of their most challenging and exciting developments.

Job description:

  • Manage the process from purchase to completion and assist the customer journey through the warranty period
  • Ensure that the customer journey exceeds expectations
  • Have the aptitude to deal with a variation of customers in a friendly and professional manner
  • Update customers on their journey and update them on the progress of the property
  • Assist with any issues on and after move in date
  • Liaise with internal departments on the legal status of the purchases and with which options customers have selected

Person specification:

  • Must have previous experience in a fast paced customer service role
  • Well presented with a high level of customer service
  • Must me reliable, have excellent communication skills
  • Must have a calm and tolerant demeanour when dealing with a range of customers
  • Must positive and have a good work ethic
  • Must have excellent time management

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