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Front of House Receptionist

Ref: AMa1275052
GBP18000 - GBP23000 per annum
UK, North East & Yorkshire
HR & Business Support, Business Support
27 Juni 2017

Front of House Receptionist

Kirkstall, Leeds

£18,000 - £23,000

This is one of the largest regeneration schemes in the north of England and this exciting new opportunity will be working alongside a dynamic team, and would suit an immaculately presented, professional and highly organised individual, who has had previous front of house experience.

The successful candidate will be responsible for:

  • Delivery of a first class reception service to all tenants and visitors
  • Answer telephone calls in a courteous manner and deal with caller appropriately and in a timely manner.
  • Greet, record and manage visitors to the building
  • Provide a professional, friendly, tidy and presentable reception.
  • Maintain accurate records of individual occupants, with use of access management system.
  • Ensure safe working practices to ensure the safety of all tenants and visitors.
  • Control the issuing of keys and access passes for the building and car park.
  • Maintain the reception diary, handbook and telephone directory accurately.
  • Dealing with and assisting tenants with queries.
  • Report faults and/or incidents through facilities management, keep abreast of updates and chase as required.
  • Assist all contractors with access, permits and any other requirements.
  • Schedule and conduct meetings, if required.
  • Oversee CCTV and access management system control.
  • Arrange and administer parcel collection service for tenants.
  • Liaise regularly with tenant representatives and obtain correct emergency contacts.
  • Undertake chief fire warden role in a confident manner, create and maintain fire evacuation records and procedures for all occupants.
  • Enhance service delivery and hospitality
  • Provide support in the absence of the Estate Manager

The ideal candidate will have/will be:

  • Highly presentable, efficient and professional.
  • Good knowledge of front of house software, Microsoft Word, Excel and Outlook.
  • Excellent communication skills, both orally and written.
  • Effective organisational, time management skills.
  • Good observation skills and attention to detail.
  • Totally customer service driven - willingness to understand and meet the needs of both internal and external clients in order to build and maintain positive relationships.
  • Able to receive instructions and deliver in a timely manner.
  • Must have experience of working as part of a team.
  • Taking and directing phone calls to the correct department.
  • Demonstrate a helpful and can do attitude.
  • Articulate and good communication skills.

Please apply online if you feel your experience matches the above requirements. Please submit your CV in Word format quoting reference AMa1275052 for more details.

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